FREE UK MAINLAND DELIVERY OVER $78.18

Information

POSTAL DELIVERY

We have reduced our Forest & Co team following government guidelines and so deliveries are taking a little longer than normal. Please bear with us whilst we work to safely deliver your order as soon as we can. 

Should you have any queries at all, please do not hesitate to contact us via email info@theforestandco.com and we would be happy to assist you.


All orders will be sent via by standard Royal Mail or Parcel Force depending on size.

We endeavour to dispatch all orders within 48 hours, subject to stock availability.

UK Mainland Delivery

Standard UK delivery $3.92 ( Delivered within 3-5 working days )


Large Item delivery $10.42 ( Stock Items Delivered within 3-5 working days )


Furniture and Fragile items

Some of our mirrors and furniture are delivered by a specialist courier. You will be notified of this after the point of sale and this delivery is approximately 2 - 3 weeks.


Overseas shipping

We ship most of our products overseas and shipping costs are calculated at the checkout. 

Not available on Large / Fragile items.

Please contact our customer services team if you require more information info@thrforestandco.com

Please be aware customers are responsible for payment of any local customs duties and taxes

RETURNS & REFUND INFORMATION

We do, of course, hope you will be delighted with your goods. However, you are entitled to a product refund up to 21 days from the dispatch date of goods. We offer a no-quibble returns policy on all our products excluding the original delivery fees.

The returned products must be new, in perfect condition, complete with any original swing tags attached, and in original packaging. Used or damaged items cannot be refunded or exchanged. Please fill out the returns form that will be sent with your order.

We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.

Please send all returns to: 

The Forest & Co, Unit 3A Webbers Way, Webbers Yard, Dartington, Devon, TQ9 6JY.

You are responsible for covering the cost of returning items to us. We are happy to help and arrange a collection for unwanted items at a charge of $8.34 per box for a standard delivery order, $15.64 per box for a large parcel and $36.49 for furniture and fragile items that requires a specialist courier.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item or deduct a percentage of the original selling price from the refund amount.

Delivery charges are non-refundable except where goods are faulty or wrongly sent. In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately.


We aim to process all refunds within 14 working days. However, during busy times, this might take slightly longer. We will email a confirmation once the refund has been made.

Hopefully, we have made returning your items simple, however, if you have any further questions regarding the return of your item or have any feedback that would make your shopping experience easier please do not hesitate to contact our customer service team on 01803 840 748 or info@theforestandco.com 

PAYMENT

Payments are processed through Shopify, a completely secure, well-trusted online payment processor. All major debit and credit cards are accepted. For more details please contact us. We also accept Paypal.

VAT

Retail prices on the website are inclusive of VAT at the standard rate.Your order will be excluded from VAT if you place the order from outside the EU.

PRESS


The Forest & Co would be pleased to provide you with more information on press releases and product loans. High-resolution images are available for most products in both cut-out and lifestyle shots.
Please don’t hesitate to contact us with any enquiries on 01803 840 748,
info@theforestandco.com

TRADE

As a registered Trade Customer we offer trade discounts. We work closely with interior designers, architects, hotels, bars and restaurants. Unfortunately, we do not offer a wholesale service for businesses looking to resell our product.

For all trade enquiries and orders please contact our team on 01803 840 748,
info@theforestandco.com